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your returns are always handles with careReturn Policy

Our policy for return is simple. If Products are received defective upon arrival, we will send out replacements to replace the defective ones at no cost to you. Under the rare occasion, if a product has arrived "dead", we will replaced it at no charge, after we inspect the product.

Please note that the customer is responsible for all shipping and handling charges incurred for returning any products.

bullet Simply email, fax or call us, with the problem and we will send you a Return Authorization (RMA) number and where to ship your product, if the problem requires you to do so.
 
bulletYou must include the original invoice with the items you are returning. Make sure to specify on the invoice the reason for return and if you are looking for replacement parts, or a full replacement. If you choose to have your parts/product shipped to you, please note the exact item you are looking for. Please be advised that after you receive your exchange you cannot return it any longer.
 
bulletWe do not refund for any product that has been used.  There is a 15% restocking charge on all non-defective returned items.
 
bulletAll Web Related work is Sold "As Is", We will work with you to make any needed changes to complete the project as ordered. Any additional work will be charged at our normal Hourly Rates without discount.
 
bullet Any credit for Annual fees will be prorated based on the unused portion remaining minus a restocking fee of 15%.
 
bulletIf you have any other questions, please contact our Customer Care via email.
 
  
TELEPHONE
Mon-Fri 9:00am-5:30pm Pacific Time
EMAIL
24 Hours
FAX
24 Hours
925-952-9110Sales@luxceleritas.net866-931-5531
 

 

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Last modified: Monday March 21, 2011 12:18 PM