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F A Q

Frequently Asked Querstions and AnswersFrequently Asked Questions
We have compiled a list of our customer's most frequently asked questions below. 
 If you have additional questions or require more information about Light Speed Networks, please
Contact Us. 
 
Do I need a website?
Is there a contract?
Why should I use Light Speed Networks
What is included with Light Speed Networks?
How do I create a website using Light Speed Networks?
What do I need to get started?
What type of content (text and other information) do you recommend I use on my website?
Do I need to do any back-end programming or additional work?
I already have an existing site. Can I transfer it to your web servers?
What is my domain name?
How do I register my domain name on Light Speed Networks?
How long does it take for my website to be launched?
What if I have questions?
Do you offer technical support and other consulting services?
How do I pay for service
Is is safe to pay on-line?
Can I review your Terms of Service agreement before I create my website?
I already have a website. Can you make it better?
What if I need extra pages, additional email addresses, new features or updates?
Can I sell products and services using my website?
Can I accept credit card payments from my customers?
Is there any return policy?
Why should I use Light Speed Networks for my web design development? My nephew can do it for less...
I need more than just web page designs.

colorful websites from light speed networks

Do I need a website?

The simple answer is yes.  If you have a business, you should have a website. 52% of all households and 64% of businesses in the United States use the Internet as their #1 source for gathering information on products and services before purchasing. The number of online consumers is expected to grow at a rate of 30 to 50 percent over the next few years. A website can help you:
 

Market your business
Keep up with the competition
Provide information to your customers
Offer customers a method of feedback
Sell products online
And much more!

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Why should I use Light Speed Networks?

Light Speed Networks specializes in helping small to medium businesses compete in today's fast-paced business world by providing professional, easy to use, affordably-priced website services.  Light Speed Networks researched and surveyed small businesses throughout the U.S. and created web products and services that will suit your needs and budget.  Light Speed Networks' user-friendly online tools make it simple for non-technical users to create fantastic looking, professional websites that help increase sales and profits.  As your business grows, Light Speed Networks suite of products accommodates your changing business needs.  Our dedicated Customer Support Team is available to help you along the way when you need it. 
 

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What is included with Light Speed Networks' Basic Package?

For one low price, your new website can include:

  1. Web design and graphics
  2. One or an unlimited number of web pages for information
  3. Upload your own pictures and images directly from your desktop or choose from thousands of royalty free images in our library
  4. 1 or more business email accounts
  5. Domain name registration or transfer
  6. Secure hosting on high speed web servers with High Bandwidth
  7. 24/7 experienced site maintenance and technical support
  8. 50+ GB file storage
  9. Online management tools
  10. Website traffic reports
  11. Unlimited time to edit your site.

You can always add features, such as more web pages, additional email addresses, e-commerce solutions, email newsletter, marketing, and much more.  

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How do I create a website using Light Speed Networks?

Light Speed Networks' user-friendly online tools make it simple for non-technical users to create fantastic looking, professional websites. It is all done in few easy steps.  Our Customer Support Team will help you choose a domain name, if you don t already have one, and help you get your website up and running on the Internet. There is plenty of built-in help along the way if you have questions.  If you need additional help, our Customer Support Team is available 24/7.
 

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What do I need to get started?

All you need to start is a dial-up or broadband connection to access the Internet, about 30 minutes of time, an electronic file of your company's logo in Graphic format (We can build one for you if you don't have one) and descriptive information about your business.

If you do not have a company logo in one of the acceptable file formats, We can supply complete graphics design services to assist you.  If you have a logo, but it is not in an electronic file (or acceptable format),  If you need additional assistance, a Light Speed Networks support team member can help you find a solution.

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What type of content (text and other information) do you recommend I use on my website?

Your site content can come from a wide range of materials. Artwork and graphic images are a critical component of the interactive Web environment. You can use information from any printed brochures, catalogues, flyers, logos, illustrations, or photos you already have.   Our suggestion is to keep your information short and to the point, breaking it into small paragraphs or bullet points.  This is the most effective type of communication on a website.  See Web 101 for more help.

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Do I need to do any back-end programming or additional work?

No. Light Speed Networks is a complete solution provider that does all of the behind-the-scenes work for you. There is no need to create anything extra to support your website. All you need to do is provide information about your business and a vision of how you want your website to look and feel. We can handle all the rest at an affordable price.


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I already have an existing site. Can I transfer it to your web servers?

Absolutely! Just contact us and we can help you set your site up quickly.

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What is my domain name?

Your domain name is the web address your customers will type in to locate your organization or business on the Internet. For example, the domain name www.LightSpeedNetworx.com locates an Internet address for Light Speed Networks Domain and Hosting services. You need to have a unique domain name for your new website so your customers can find you on the Internet. If you don't have a domain name yet, Light Speed Networks will help you find one. In addition, there is no extra charge for domain name registration or transfer, as the cost is built into your monthly fee.
 

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How do I register my domain name on Light Speed Networks?

Light Speed Networks Customer Specialists will walk you through the steps to register your domain name. We can handle it for you if you wish and register it in your name.

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How long does it take for my website to be launched?

Your website will be launched and live on the Internet as soon as you register and receive your domain name, we approve your company logo, and receive your payment information. This process normally takes 1-3 business days.

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What if I have questions?

If you have any questions about site creation, billing, etc., please contact us via email at sales@luxceleritas.net or call our phone number at (925) 952-9110 any time.
 

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Do you offer technical support and other consulting services?

Yes. Light Speed Networks offers technical support through every step of the process. Our Customer Support Team is available 24/7 to help when you need it.  Our consulting service is also available as you grow your business.  Please contact us for more information.

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How do I pay for my service?

You can pay online via credit card when you order your website. We accept American Express, Discover, MasterCard, and Visa.  You can pay monthly or yearly. Here is our Secure Payments page We also accept Payment by Company Check with Prior Approval.

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Is it safe to pay on-line?

Yes. Your payment information is processed on our secure servers and is 100 % safe. Your privacy is always guaranteed. We use the Latest 128-Bit Encryption Technologies with SSL.

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Is there a contract?

No, there is no contract. You simply agree to our Terms of Service to use Light Speed Networks serves. In some cases we do require a Website Development Agreement.

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Can I review your Terms of Service agreement before I create my website?

You can review our Website Design Agreement by clicking Downloads at the Menu of any page.

 

I already have a website. Can you make it better?

Yes. Just contact us and our experts will give you a free consultation.


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What if I need extra pages, additional email addresses, new features, or updates?

You can upgrade your website at anytime.  Just contact us with any of your Internet needs and our dedicated support team will assist you. We pride ourselves on being a One-Stop-Shop for all of your internet, and website requirements.


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Can I sell products and services using my new website?

You can easily upgrade your Light Speed Networks package to Light Speed Networks Plus E-Commerce, which helps you sell products and services on your website. We have some of the best eCommerce Solutions available.

 

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Can I accept credit card payments from my customers?

Light Speed Networks Plus eCommerce includes a shopping cart, credit card payments, and more.  If you are interested in a shopping cart and the ability to accept credit card payments on-line, please contact us about our merchant services.

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Is there any return policy?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is delivered, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read the descriptions on our website. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

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Why should I use Light Speed Networks for my web design development? My nephew can do it for less...

Your web site is your online business card. A professionally designed site conveys trust, professionalism and helps your branding. If you are serious about your business you should consider a professional web designer to design your site. Give your nephew a break, and let a Light Speed Networks WebSite Design Professional create a expertly designed website for you. Look at the end result from a user's perspective and you will see the difference.

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What tips can you give me for developing a web site?

Always look at your web design design efforts through the eyes of a typical user. Make sure your site is easy to find and easy to use. Eliminate obstacles that may inadvertently damage your search engine rankings, and chase away your visitors. Offer effective website navigation, consistency in web page designs, and acceptable download times. Don't sacrifice your visitor's user-experience because you want your site to "look cool". Know your audience, and tailor to its needs.
 

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I need more than just web page designs.

Light Speed Networks not only provides affordable web design, we offer a full range of online website optimization, graphics design, promotion, and advertising services. A expert will be added to each web design project team, at no additional cost to the client. Services we can offer include, but are not limited to:

Logo design
Company Branding
Domain Registrations, and Hosting
Visitor analysis
Online copywriting
Internet consulting
Website usability analysis
Search engine marketing
Directory submissions
and Many other services

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Start your project Today!

Are you ready to (re-)design a web site that your audience will applaud? Contact us today for a free needs analysis. Your visitors will thank you for it.


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For answers to more questions, please
contact us

Information today moves at the Speed of Light, Shouldn't your Business!
Web hosting. Domain registration. Website design. Low prices. Best value. Light Speed Networks has it all!
We offer award-winning and affordable web hosting, dedicated server web hosting, website design, ecommerce design and other Internet presence solutions.
Our cheap yet powerful Internet website hosting services make Light Speed Networks the best web host for your website.
With any web hosting account Light Speed provides many quality web services.
 
So, if you want affordable web hosting, custom website design, cheap yet powerful servers, get your website built by Light Speed Networks!

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Send mail to
steve@luxceleritas.com with questions or comments about this web site.
Last modified: Monday March 21, 2011 12:18 PM